Nightmare workplace - Direct Service Clinician AccentCare Employee Review

1.0
Jun 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Working with seniors and advocating for people with disabilities is important and can be rewarding

Cons

Accentcare demolished the positive culture that Fairview Home Care and hospice had going. The acquisition was process full of unfulfilled promises and dishonest communication, a complete overhaul of company structure, processes, and productivity expectations. Morale amongst clinicians has Tanked and turnover has been outrageous, with leadership failing to acknowledge what's going on. Employees feel like they are not valued. Concerns raised to leadership go without responses or acknowledgement. There are extremely unethical practices with regards to ensuring payment for services that may not be appropriate for patients. The company is not forthcoming about being owned by a global private equity firm. Money is what drives this ship 100%. Productivity expectations are Beyond manageable and there is no emphasis on work/ life balance. Changes happen abruptly, often without explanation. Remaining clinicians feel overworked and abused and devalued while new hires are celebrated because of desperate need for Staffing. Productivity expectations are unmanageable and patient experience is no longer a driver of service. This company's attempt to expand into the Midwest territory has been a ridiculous failure, a sinking ship that no one is willing to acknowledge. People with 10, 20, 30 years of experience are leaving, sometimes with no replacement job because of all of this and overall health of clinicians is tanking. No signing bonus is worth this horrible employee experience.

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AccentCare Response
4y
Thanks so much for sharing your experience. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us has fallen short of expectations. I also want to thank you for giving us a chance to grow and make changes for the future. If you are willing to discuss this, please email the VP Talent Acquisition at Recruiting@accentcare.com.

Explore other reviews about AccentCare

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work environment and employer

Cons

Exceptional work atmosphere and team

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AccentCare Response
5d
Thank you for sharing your experience and for the care you provided our patients. We’re glad to hear the flexibility in scheduling was a positive part of your role. We understand that documentation requirements can feel overwhelming at times. At AccentCare, we’re committed to continuously improving processes to better support our clinicians. We encourage team members to share ideas with their local leaders on ways to improve efficiency and streamline paperwork so we can create a more seamless and supportive experience.
1.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Could drive in my car by myself, no one bothered me I could start my day when I wanted to

Cons

Company is money focused 45 min to 1 hr between patients. Back office scheduling did not care about your car time between patients. Never had orders or discharge paperwork. Patients not even discharged from hospital yet but placed on schedule with no notes or welcome calls . And then it was left up to you to figure out where the patients were. No credit for all of the back work you needed to do. Managers constantly changing every 5 months all the nurses quit no one ever knew what to expect paper work depended on new managers PTO denied all the time . Onboarding is aweful. Must I go on stay away. Double dipping made to keep patients on the schedule for the nurse even tho all they needed was PTO no msw all quit no speech therapy but that was was ordered substituted ot for speech therapy no communication. Staff never researched patients before accepting for soc such as patient has mental psychotic unsafe behavior homes unsafe you would go out to do an admission, find this and then get no credit for it. If you decide it that the patient was a non-admit you could spend an hour and a half or an hour at a patient's house making sure that they were safe and things were being followed through on 911 would be called and you would get no credit for this. They would just want to add another patient onto your schedule even though you had all the charting to do and phone calls to make ridiculous

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AccentCare Response
5d
Thank you for sharing your experience and for the care you provided as a Registered Nurse. We’re glad to hear there were aspects of independence and flexibility in your role that you valued. We’re very sorry to hear about the challenges you described related to scheduling, communication, onboarding and leadership consistency. This is not the experience we strive to create. At AccentCare, we are committed to supporting our clinicians with clear communication, strong leadership and the resources needed to provide safe, high-quality patient care. We know how important coordination, preparation and recognition of your time are in home health, and your feedback highlights areas where we must continue to improve. We appreciate you taking the time to share these concerns, as it helps us strengthen the experience for our team members and the patients we serve.
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