Lots of stress, little reward - Anonymous employee AccentCare Employee Review

2.0
Sep 1, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good, hardworking people on the ground floor. Opportunity to make a positive impact on patients' lives.

Cons

Too much is expected of any one employee. It doesn't matter how much you accomplish, it's never enough. Reward/recognition is relatively scarce. You can solve a major problem one day and receive an email shortly after, asking why two other things haven't been addressed. Management puts a lot of pressure on ground-level staff so that they get their bonuses when their branches reach certain quotas. If you're hourly, you'd better make the most of your eight hours a day and accomplish as much as you can to avoid falling behind on your work, because they don't want to pay you overtime. But if you're on salary, oh boy. God rest your soul. This company will work you to the bone with little regard for your work/life balance. I knew at least one salaried employee who filled two roles on top of their own (finding replacements for these roles apparently wasn't a priority, since they had this person working three jobs for the salary of one). This individual worked 16 hours a day, often 16 consecutive days at a time, and was still expected to do more. As a clinician, your personal time is limited. You'll be asked to see patients on your day off. You'll be required to drive halfway across the state because nobody else is available. But gosh darn it, they have to make their money, so they'll continue to intake new patients that your horribly understaffed team realistically cannot handle.

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AccentCare Response
4y
Thanks for taking the time to share your review. However, we are sorry to hear you had a negative experience. This is surely not what we want to hear, and we are constantly working to improve in all areas of AccentCare. If you would be willing to reach out to discuss your experience and how we might make positive steps going forward, please reach out to our VP Talent Acquisition at Recruiting@accentcare.com.

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Could drive in my car by myself, no one bothered me I could start my day when I wanted to

Cons

Company is money focused 45 min to 1 hr between patients. Back office scheduling did not care about your car time between patients. Never had orders or discharge paperwork. Patients not even discharged from hospital yet but placed on schedule with no notes or welcome calls . And then it was left up to you to figure out where the patients were. No credit for all of the back work you needed to do. Managers constantly changing every 5 months all the nurses quit no one ever knew what to expect paper work depended on new managers PTO denied all the time . Onboarding is aweful. Must I go on stay away. Double dipping made to keep patients on the schedule for the nurse even tho all they needed was PTO no msw all quit no speech therapy but that was was ordered substituted ot for speech therapy no communication. Staff never researched patients before accepting for soc such as patient has mental psychotic unsafe behavior homes unsafe you would go out to do an admission, find this and then get no credit for it. If you decide it that the patient was a non-admit you could spend an hour and a half or an hour at a patient's house making sure that they were safe and things were being followed through on 911 would be called and you would get no credit for this. They would just want to add another patient onto your schedule even though you had all the charting to do and phone calls to make ridiculous

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AccentCare Response
1mo
Thank you for sharing your experience and for the care you provided as a Registered Nurse. We’re glad to hear there were aspects of independence and flexibility in your role that you valued. We’re very sorry to hear about the challenges you described related to scheduling, communication, onboarding and leadership consistency. This is not the experience we strive to create. At AccentCare, we are committed to supporting our clinicians with clear communication, strong leadership and the resources needed to provide safe, high-quality patient care. We know how important coordination, preparation and recognition of your time are in home health, and your feedback highlights areas where we must continue to improve. We appreciate you taking the time to share these concerns, as it helps us strengthen the experience for our team members and the patients we serve.
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