Pros
Working with commercial shops is great. They will have you laughing all day. Most of the other employees are great. The other employees are what's going to make it hard to leave and work with the competition.
Cons
I've been doing the managers job for a while now. The manager position became available and because I didn't pass the parts knowledge test I will be overlooked for the position. I have been trying to move up in the company but haven't been given a chance. The parts knowledge test is a joke. You do not have to know exactly how a system works to sell parts. You sell the part the customer needs you're not the mechanic. If it was a big problem the commercial customers and DIY customers wouldn't be asking for me to sell them parts if it was. An employee that is awful with customers gets a promotion instead of getting fired. Management only looks at numbers not the employees. Cuts hours. Unrealistic sales goals.