Pros
Slowly diminishing to none, all that's about left is the discount and that will probably be gone soon
Cons
Thought I seen it all but it hit the lowest level the other day- and e-mail degrading the store employees because sales goals where not met. In-store riff between retail and commercial cause by division and corporate meddling. Greed has taken over this once proud and professional company that DID truly help the customer with there problems- Now it all about how deep one can get into the customers pocket be means of items they do not need or poor quality parts. Poor retail customer service due to manning levels being shift to the DIFM . One person at the retail counter will not and is not working. More and more people are walking out the door to the other 3 auto chains that are within 2 miles. Either give up the free services or staff the stores so we cant provide what corporate advertises.