Lack of Transparency in the Pittsburgh Office - Customer Operations Associate Affirm Employee Review

Leadership seemed lost most of the time. This was caused by an unclear vision of what the day to day operations should look for the Customer Operations Department. If the vision was clear, the associates were not privy to this information. Our team was an after thought. The communication between teams (departments) was horrible and frankly non existent at times, due to the majority of the company being based in San Francisco. The Customer Operations Department feels like a separate entity outside of the wonderful culture talked about at Affirm. To make matters worse, the job was extremely monotonous and not as described in the job description or in the numerous interviews. There is also no room for growth outside of Customer Operations. Affirm as a company might be great, but the Customer Operations Department in Pittsburgh, is most definitely not.