Unable to make anything better, stuck - Senior Customer Advocate Affirm Employee Review

I think because they give good benefits, they think they’re allowed to treat people poorly. There is no rhyme or reason to how people are hired in or how they are paid. Everyone does the same work and everyone is paid differently. You can’t get promoted or get paid better unless you kiss major butt. They continuously hire outside inside of promoting from within and then those leads rely on the people who weren’t good enough to be promoted. Any feedback or criticism is taken by leadership as an attack on their power. They don’t want to improve, they just want yes men and that’s really sad because it has the potential to be an amazing place to work.