Started off great, Slow spiral in quality. - Operations Associate Affirm Employee Review

-Lack of transparency on policy changes. In the past year changes that heavily affected the team in terms of pay, holidays, OT, and PTO were announced almost day of with almost no warning. - Company has initiated the practice of screen recording with seemingly little to no testing. This has caused slow down on employees work stations that impact their handle times. - Management seems overworked and has little time to address employee concerns, or in some cases outright ignores concerns.