Trending steadily downward - Cx Support Airbnb Employee Review

3.0
Oct 21, 2019
Recommend
CEO approval
Business Outlook

Pros

Perks were insane, some great people, great office spaces.

Cons

A LOT of people in management and upper management who do not belong there by any means. Zero attention to bugs or resolving them and products and new features are almost always rolled out unfinished or with issues for the media attention and then quickly sidelined. Far too many "interim" roles which are basically a huge shaft to both the person in the role and the people depending on them. Many employees are obscenely entitled from years of perks. Things seem to be getting worse with the opening of numerous wework offices that completely disregard what used to be an obsessive attention to company culture and the jamming of far too many people into offices. Office culture is incredibly immature and borderline toxic with gossip and pettiness. Despite a mission that is literally "belong anywhere" they continue to support listings in illegal Israeli settlements and will not touch this issue no matter how many times employees bring it up.

Explore other reviews about Airbnb

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Airbnb's mission of creating a world where anyone can belong anywhere strongly resonates with me. I'm excited by the opportunity to build products that operate at global scale and directly impact millions of users. My background in full-stack engineering, distributed systems, cloud infrastructure, and AI-powered applications aligns well with Airbnb's focus on innovation, reliability, and exceptional user experiences. I am particularly attracted to Airbnb's engineering culture, emphasis on ownership, and commitment to solving complex technical challenges while delivering meaningful value to hosts, guests, and communities worldwide.

Cons

One challenge of working at Airbnb is the complexity that comes with operating a global platform at scale. Engineering teams must balance reliability, performance, compliance, and user experience across many markets and stakeholders. While this can make development and decision-making more complex, it is also one of the aspects that makes the work technically interesting and professionally rewarding.

See reviews by: Helpful|Rating|Date|All