3.0
Aug 19, 2020
Former employee, more than 1 year
San Francisco, CA
Recommend
CEO approval
Business Outlook
Pros
Awesome perks and remote work. There was upward mobility if you were willing to work odd and undesirable hours (like 6p-2a....). The maternity leave is great though.
Cons
They were in the process of taking most of their Support team to centers in Tijuana and other cheap labor areas. Managers were trained to zero'd in on CSAT w/o taking anything else into accountability (instead of opening up cases to see how they were handled). No refund policy made the job difficult.