Best job I could ever imagine! - Customer Experience Lead Airbnb Employee Review

5.0
Nov 13, 2014
Recommend
CEO approval
Business Outlook

Pros

So many wonderful colleagues I am lucky to call my friends A company I really believe in and am proud to work for Amazing core values that all employees embody Incredible office Amazing food free of charge Happy hours after work every Thursday - great way to have fun and get to know colleagues Promotions and ability to move and grow seeing as the company is growing so fast. Excellent management with real vision Dogs in the office :) Masseuse! So many clubs and classes - Yoga Classes every week, Movie Night, Book Club, Knitting Nights, Games Nights Airshare classes where employees share random skills with each other during work hours (eg. screenprinting, flower arranging, making balloon animals, sounds engineering, knitting) Company wide gathering once a year (in San Francisco every year so far) Fast growing and always changing so you can never get bored New friends every few weeks as we are growing and hiring so fast

Cons

Hypergrowth - it's a good con but you need to be ready for things to be a bit crazy sometimes Long hours - hard to maintain a work-life balance! Some people do though but it can be difficult There are so many great people and extra-curricular activities that I hardly ever go home or see other friends!

Explore other reviews about Airbnb

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Laid back, strong mentorship/training, and good team chemistry.

Cons

Online only, they had summer branch offices, but nobody went in.

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Airbnb's mission of creating a world where anyone can belong anywhere strongly resonates with me. I'm excited by the opportunity to build products that operate at global scale and directly impact millions of users. My background in full-stack engineering, distributed systems, cloud infrastructure, and AI-powered applications aligns well with Airbnb's focus on innovation, reliability, and exceptional user experiences. I am particularly attracted to Airbnb's engineering culture, emphasis on ownership, and commitment to solving complex technical challenges while delivering meaningful value to hosts, guests, and communities worldwide.

Cons

One challenge of working at Airbnb is the complexity that comes with operating a global platform at scale. Engineering teams must balance reliability, performance, compliance, and user experience across many markets and stakeholders. While this can make development and decision-making more complex, it is also one of the aspects that makes the work technically interesting and professionally rewarding.

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