Best damn job I've ever had... - Customer Experience Specialist Airbnb Employee Review

5.0
Feb 12, 2015
Recommend
CEO approval
Business Outlook

Pros

Airbnb focuses a lot on company culture. I work with friends, which generates an open environment for me to be my best self and put my best ideas forward. I feel respected by my colleagues, and I feel taken care of by my workplace. We have a world class food program, travel credits, enough time-off, and a beautiful workspace to call home. Our leaders are approachable and want to work with the "troops on the ground" to ensure our product works.

Cons

Work/life balance can be a real struggle. Unless you're fine with your work/office/colleagues becoming the center of your life/home/friends.

Explore other reviews about Airbnb

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good time working there lots of cool people

Cons

overly-design-led, constant changing priorities based on whims from global leads

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Airbnb's mission of creating a world where anyone can belong anywhere strongly resonates with me. I'm excited by the opportunity to build products that operate at global scale and directly impact millions of users. My background in full-stack engineering, distributed systems, cloud infrastructure, and AI-powered applications aligns well with Airbnb's focus on innovation, reliability, and exceptional user experiences. I am particularly attracted to Airbnb's engineering culture, emphasis on ownership, and commitment to solving complex technical challenges while delivering meaningful value to hosts, guests, and communities worldwide.

Cons

One challenge of working at Airbnb is the complexity that comes with operating a global platform at scale. Engineering teams must balance reliability, performance, compliance, and user experience across many markets and stakeholders. While this can make development and decision-making more complex, it is also one of the aspects that makes the work technically interesting and professionally rewarding.

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