Pros
Work from home Most training is easy You can move up quickly(when it benefits company) -Gave us an unlimited vacation contract, regardless if no PTO, as long as we requested it correctly -Understanding of home/family life -Great coworkers and team leads(hey are underpaid as well)
Cons
-Workload is too much during peak season -After my first few weeks they changed PTO accrual to only receiving 40 PTO hrs per 6 months -We got shuffled around a lot before we had a lead(we were guinea pigs) -Will abruptly change you to a different team or line of business(went from Resolutions 1 to 2 to Claims Specialist) -After becoming Claims specialist company used myself and others to clear their backlog then laid us off. To add insult to injury I was laid off at the time i was supposed to receive my annual raise. Instead the offered us a different job within the company but that didn't come with my annual raise....mental health shattered as I was so happy to be at work that day and just had a great talk with my Team lead.