Great place to work and amazing colleagues - Customer Experience Specialist Airbnb Employee Review

4.0
Feb 9, 2016
Recommend
CEO approval
Business Outlook

Pros

I have worked at Airbnb as a Customer experience specialist for about a year. Airbnb is a great company to work for, they have amazing offices and great perks: breakfast, lunch, snacks, health insurance, happy hours, travel coupons every quarters for employees, laptop provided, etc. They take good care of their employees and they have a great on-boarding training. Overall, I am very satisfied with the company and its culture and I would recommend working for them.

Cons

For this position, we usually worked in shift either from Sunday to Thursday or from Tuesday to Saturday. Customer specialists would work from 8 am to 5 pm / 9 am to 6 pm or 10 am to 7 pm, changing every week. The only drawback while I was there was a lack of organization and consistency between managers across teams but these issues were identified so I am confident that it is being taken care of.

Explore other reviews about Airbnb

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Airbnb's mission of creating a world where anyone can belong anywhere strongly resonates with me. I'm excited by the opportunity to build products that operate at global scale and directly impact millions of users. My background in full-stack engineering, distributed systems, cloud infrastructure, and AI-powered applications aligns well with Airbnb's focus on innovation, reliability, and exceptional user experiences. I am particularly attracted to Airbnb's engineering culture, emphasis on ownership, and commitment to solving complex technical challenges while delivering meaningful value to hosts, guests, and communities worldwide.

Cons

One challenge of working at Airbnb is the complexity that comes with operating a global platform at scale. Engineering teams must balance reliability, performance, compliance, and user experience across many markets and stakeholders. While this can make development and decision-making more complex, it is also one of the aspects that makes the work technically interesting and professionally rewarding.

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