Pros
Company is dedicated to customer service and minimizing callbacks on equipment service calls. Their system is very thorough and methodical. More firms should do this. Vehicles are usually clean and in good working order, and they supply company uniforms.
Cons
Mistakes are punished harshly and since there is no room for deviations, this can happen often. Starting pay is decent, but there are no raises given and being an HVAC employee costs a lot of money in tools and training . The only way to make good living is to sell an impossible amount of maintenance agreements and products. More emphasis is placed on reciting the code of values than knowing about the equipment. The company I worked for was more interested in keeping one employee happy and lest the rest go to pot. Rates are ridiculously expensive and customers have the ability to look up parts. If they complain about prices, the tech is blamed for not showing the customer the value, as in over $300 to change a $40 part. This is not a way to retain good employees.