Aire Serv reviews

3.8

65% would recommend to a friend

(139 total reviews)
avatar

Jay Jimenez

100% approve of CEO

62% positive business outlook

Aire Serv has an employee rating of 3.8 out of 5 stars, based on 139 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Aire Serv employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

139 reviews
3.0
Jul 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Company is dedicated to customer service and minimizing callbacks on equipment service calls. Their system is very thorough and methodical. More firms should do this. Vehicles are usually clean and in good working order, and they supply company uniforms.

Cons

Mistakes are punished harshly and since there is no room for deviations, this can happen often. Starting pay is decent, but there are no raises given and being an HVAC employee costs a lot of money in tools and training . The only way to make good living is to sell an impossible amount of maintenance agreements and products. More emphasis is placed on reciting the code of values than knowing about the equipment. The company I worked for was more interested in keeping one employee happy and lest the rest go to pot. Rates are ridiculously expensive and customers have the ability to look up parts. If they complain about prices, the tech is blamed for not showing the customer the value, as in over $300 to change a $40 part. This is not a way to retain good employees.

1.0
Dec 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Fellow Aire Serv owners are great and I’ve never met one that didn’t go out of their way to help me out.

Cons

I’ve been an Aire Serv franchisee for 7 years now. In my experience with Aire Serv I have yet to understand what is proprietary about their “systems and processes”. I do know that any systems that you are required to use will be at your expense and additional to your royalties. Aire Serv and Neighborly espouse a code of values that seem to go by the wayside when inconvenient. If you are thinking of buying into an Aire Serv franchise I would be very wary. Know that coming into the franchise agreement Aire Serv will be made whole whether you succeed or fail. Matter of fact. If you do fail you will be personally liable for any loans that you may have made in order to start your business. You will also have Aire Serv come after you for the remainder of your unpaid royalties and remaining note on your territory. Contract is ten years. So, if you fail in two years you will still be liable for the remaining eight years of minimum royalties. If you “roll in” an existing business that business will now belong to Aire Serv. If you’re thinking of buying into Aire Serv be sure to ask how long the average Aire Serv is in business. Ask lots of questions.

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Glassdoor has 139 Aire Serv reviews submitted anonymously by Aire Serv employees. Read employee reviews and ratings on Glassdoor to decide if Aire Serv is right for you.