Positive Work Environment With Room for Growth - Support Operations Associate Alarm.com Employee Review

5.0
Mar 20, 2017
Recommend
CEO approval
Business Outlook

Pros

Management treats you like an intelligent human being. I have yet to experience being talked down to. You are recognized for putting in the work and there is a lot of room for advancement, not just in position, but in knowledge. I've learned so much since I've started here less than a year ago, that I now feel comfortable helping my own team members on some pretty difficult situations. I have been given added responsibility, raises, bonuses, and I haven't even hit the one year mark. This is the place to come to if you are willing to put in the work and want to advance, but it is also the place to come to if you just want to do your job well and go home without any added responsibilities. Please don't join this team if you plan on doing the bare minimum, it will be noticed, and your team members will not appreciate it. The team environment is the best I've ever worked in. I have never had a bad day when it comes to coworkers and this is me coming from a job where I was sad and frustrated every day. Here people pull you up. You look sad and they want to make you smile. They will do everything they can to help you have a good day.

Cons

Though there are positions for advancement, most stop at just a step up. The selection process for their positions could be improved in that they could make decisions a bit quicker as the process can last months without any updates. At times their selections do slightly feel like favoritism, but those that are favorites aren't because they are best friends with management, but because of the hard work they do. Which is a change of what I've seen at other companies. However if you have an inkling of who is applying you can pretty much tell who will get a new position before its finalized. So work hard and make sure you are remembered.

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5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice office space good environment

Cons

Expensive area for finding housing

3.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Company culture - the people are great. Decent benefits for a single person Interesting products and projects Work from home flexibility (2 days)

Cons

Compensation could be more competitive for the area. Unfortunately, they are taking advantage of the employer market right now, and offering salaries 6k less than what starting salaries the year prior was offered. Your manager definitely has the biggest impact on your time here, with little regulation or management above them. It will entirely shape your experience, for better or for worse. Decreased work from home flexibility - when I accepted the offer, my recruiter told me it was typical for employees to work from home around the November and December holidays, with no need to take all your vacation days to do so. At the last minute, this norm was mysteriously taken away, and depending on your manager, employees were told to either use their vacation days or be in the office the day before and after Xmas. Cozy. The AI strategy here is starting to finally look like an actual strategy, but before that it was in every sense of the world a mania and definitely shifted the culture in a bad way. Kudos to the people who attempted to take leadership and actually formulate our strategy. HR here is kind of useless, the team is extremely bloated. Onboarding was not a fun experience.

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