CSA - Customer Service Agent/Ground Operations Agent Allegiant Air Employee Review

3.0
Dec 26, 2015
Recommend
CEO approval
Business Outlook

Pros

The travel benefits are great. Allegiant does not overbook their flights. When you fly non-rev, you know what your chances are. As an agent, I rarely sent out a full flight, and it was almost 90% of the time someone didn't show up for their flight. Since they don't oversell seats, your chances of flying are fantastic. Solid company and growing. The concept is great, and I believe in the company itself.

Cons

Allegiant brags repeatedly about hiring from within. This is far from the truth. As a matter of fact, its an ongoing joke how the harder you work, and the better employee you are, the less likely you will be rewarded. When they get a good employee, they don't let them go. Actually, they give you more responsibility, without an additional money.

Explore other reviews about Allegiant Air

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

* One of Allegiant’s biggest selling points is that most flights are out-and-back, so flight attendants are typically home at the end of their duty day. * This can be a major benefit if you have children or want a more predictable home life.

Cons

Allegiant’s pay has historically been lower than what many legacy carriers (Delta, United, American) pay, although contracts and wages can change over time.

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Positive Work Culture: Strong team collaboration, supportive leadership, and a community-focused environment. Growth and Development: Opportunities for skill-building, internal advancement, and continuous learning. Work-Life Balance: Flexibility in scheduling, understanding management, or a steady pace that respects personal time. Impactful Work: The satisfaction of solving problems, coaching others, or seeing the direct results of your efforts.

Cons

The customer care department can be an incredibly challenging environment; success and growth here depend entirely on an individual's personal focus, resilience, and daily effort.

See reviews by: Helpful|Rating|Date|All