2.0
Sep 22, 2012
Former employee, more than 3 years
Remote, OR
Recommend
CEO approval
Business Outlook
Pros
The benefits are very good and compensation is fair. Innovative applications, interesting field that is always growing and changing, challenging work so it never gets boring. Great co-workers. Interesting industry.
Cons
The training is getting better for new hires now but not when I started. Out of a week trip for training I got about 1 hour a day because staff had their own jobs to do. The metrics for the call center are more Quantity and Quality of client care. Low team moral due to moving jobs offshore regardless of how customers feel about speaking to people who they can not easily understand and is Repeatedly mentioned by clients.