3.0
Aug 27, 2020
Former employee, more than 3 years
Raleigh, NC
Recommend
CEO approval
Business Outlook
Pros
Flexibility to work at home. You will have opportunities to work on projects and learn technologies that you are unfamiliar within your job role.
Cons
Upper management makes decisions based upon longevity at the company. It doesn't matter how much education or certifications you have, you can be gone when it is time to cut. Upper management is out of touch with users until they get told off at a conference. If the techs say it sucks, then believe them. UpMangmt will come back and have the monitoring police listening to every phone call trying to improve customer service. Customer service is not the issue. Lack of trained technical people is the issue.