Poor poor poor management. - Support Specialist Allscripts Employee Review

Mgmt needs major overhaul. They don't know the products that their employees work on. They make us take the escalated client calls because some of them don't even know how to sign into the app. Major lack of training. I feel middle mgmt cares to a degree, but lack either the common sense needed to get things done or upper mgmt is stoppin them. Either way support is very unhappy with no training and no pay increases. You can't expect people to work for you and be happy without an increase in salary!!!!!