Pros
Great benefits, 23 days PTO, 26 days after 5 yrs of service. BCBS health insurance. Flexibility to work remotely No micro-management Growing business opportunity in healthcare IT
Cons
Unrealistic performance goals that pit employees against each other. No one wants to look out for the next person becaue they want to make sure they shine on their own performance review. Focus is more on getting calls closed instead of making sure the client's problem is resolved. Clients frustrated with the product sometimes use the Voice of client support reps survey to voice their opinion. The negative review affects the support rep on their review. Management preaches career development, but your career is in your own hands. Your skills and detication will only get you so far in this company. Buddy system rules in Allscripts. Most of the time the manager already knows who they will pick for a position before it is even posted. Last few product releases did not go through beta, so they were full of bugs. We spend a majority of the year pushing out patches to fix the previous releases. The latest insult is a hiring freeze for support here in the US, in order to create new positions in India. The actually had the nerve to tell us "we are creating the middle class in India", well what about the middle class right here in the US