Unless you're a top salesman or friends with someone, go somewhere else - Customer Service Representative (CSR) Allstate Employee Review

2.0
Apr 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Not much experience needed besides basic customer service

Cons

Strict PTO policies, poor shift opportunities (stuck on bad schedules for a long time), not much room for advancement unless you're friends with management. Lots of jobs moving overseas and overnight firing

Explore other reviews about Allstate

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance and work flow is decent

Cons

below pay for the overall market

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible when it comes to how to get the work done. While working remote you don't have to waste time driving to location. You have the ability to work at night to catch up on workload if needed.

Cons

The strong achievers may end up getting more workload.

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