Startup company experiencing intense growing pains - Customer Support Manager Aloha Employee Review

1.0
Apr 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Standing desks Cooked Lunch Free insurance

Cons

Minimal training. Compares themselves to Google all the time. Extremely high turnover. Absolutely NO remote work unless you're management Wildly chaotic management styles Announce weekly stats in front of entire company

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Aloha Response
3y
Hi! Thank you so much for providing feedback to our company. We read all reviews posted to Glassdoor and work to implement constructive feedback to better serve our employees. As such, we have have taken this feedback and worked to reduce our announcements and increase training resources. At Review Wave we are constantly improving and working to be provide the best customer and employee experience to all people. Please feel free to reach out at any time with additional feedback, I'd love to hear it. My email is katelyn@reviewwave.com. - Katelyn Hoffman, HR Specialist

Explore other reviews about Aloha

5.0
Jul 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

In-House Chiropractor, Provided Lunch, Nice Office, Great Co-Workers, Fun Environment and Upward Mobility. The upward mobility is hyper-dependent on the individual and the work they put in. Promotions are not given at this company, they are earned through continuous and consistent great work.

Cons

This is not an environment where you can coast. You have expectations of work to be done every day, week and month and you are held accountable to those metrics.

1.0
May 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You develop thick skin fast.

Cons

If you are considering working here, please seriously protect your mental health and think twice. Aloha is emotional exhaustion disguised as hustle culture. You are not treated like a human being here, you are treated like a metric. Instead of constructive coaching, the environment feels centered around tearing employees down, creating anxiety, and keeping people in a constant state of stress and fear. Metrics and expectations are constantly changing, making it feel nearly impossible to ever truly succeed or feel accomplished no matter how hard you work. I personally experienced a major decline in my mental health while working here, and I was far from the only one. Burnout, anxiety, and emotional exhaustion felt normalized rather than addressed. Many employees looked mentally drained, yet were blamed for “not wanting it bad enough”. The CEO creates an environment built on fear, pressure, and financial insecurity rather than genuine leadership or mentorship. Motivation often felt rooted in making employees feel replaceable. The CEO cares about his personal image, money, and status while employees were left mentally and emotionally drained. The overall culture often felt immature, negative, and unprofessional. The gossip, disrespect, constant negativity, and behavior from upper management felt more like high school drama than a professional workplace. It created an environment where employees felt uncomfortable, unsupported, and emotionally exhausted before the workday was even over. There are far healthier companies where you can receive strong coaching, better compensation, real career growth, work-life balance, and leadership that actually values employees as people instead of production numbers. Save yourself.

1
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Aloha Response
2mo
Thank you for sharing this feedback. Aloha is a fast-paced, high-growth environment with ambitious goals, and we recognize that high standards must be paired with clear expectations, constructive coaching, and genuine care for our team members as people. We are truly sorry that your experience with us did not feel supportive or aligned with the environment we strive to create. While we cannot speak to the specifics of an anonymous review, we take feedback around burnout, communication, leadership, and culture seriously. We encourage you to connect with the People-Operations team or the Head of your department to share more specific details about your experience so we can better understand where we may have fallen short and work toward meaningful improvement. We are actively focused on listening to our team members, supporting our managers, communicating expectations clearly, and creating an environment where people feel valued, respected, supported, and able to grow. Please feel free to reach out to me directly at any time. I would be happy to partner with you and help make your experience at Aloha a better one. - Katelyn Hoffman, Director of People-Operations
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