Training was inadequate for the job. - Customer Service Representative Alorica Employee Review

3.0
May 18, 2017
Recommend
CEO approval
Business Outlook

Pros

Some trainers were fantastic. But others were confrontational.

Cons

Very fast paced. Unfortunately training was hit and miss depending on your coach at the time. We did get bonuses for attendance, all the other other bonuses were based on surveys completed by customer and could possibly not be based on your interaction with but could be based on where you might have transfer them. Also training classes starting at 5:45am

Explore other reviews about Alorica

4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent coworkers, great bonus structure, loved the project I was assigned.

Cons

Miromanaged by trainer, for the entire time I worked this project. Said trainer had no qualms about dressing people down in front of whole floor, loud enough for clients to hear while on calls!

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