Pros
Easy job to obtain, they hire anybody, transgenders are free to dress openly and ex-cons are welcome. Easy way to gain supervisor experience. Overtime is plentiful.
Cons
Low pay, everybody starts at $10. Surrounding call centers offer $11.50 and up. Make this your last resort. HR is horrible and rude. Many employees who have been here over 5 years are still at a $10 rate despite their extra training and responsibilities. Trainers and supervisors have to maintain several different jobs to pay bills because promotions do not offer much of a pay raise. You get fired if your cell phone is in view. even if your not using your cell phone or if its accidentally rings you will get fired but supervisors and management can freely use their cell phones to talk, Facebook, video chat, text , YouTube and much more without consequences. they train you on new skills and responsibilities but do not compensate you for it. I have yet to see the bonuses they offer.