Don't waste your time - Customer Service Associate Alorica Employee Review

1.0
Aug 8, 2017
Recommend
CEO approval
Business Outlook

Pros

They will hire just about anyone. Most Co-workers are friendly. Paid training.

Cons

Pay is pathetic. They said they would give holidays off and we ended up having to work or be fired. The training is basically useless. They don't care about how the call goes, it's all based on a grading system that is extremely biased. The customers are rude and verbally abusive but you are not allowed to hang up or you'll be fired. Most days there would be at least 10 people standing because there was no room for them to sit when they came back from breaks. Management was allowed to break the rules with no repercussions.

Explore other reviews about Alorica

4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent coworkers, great bonus structure, loved the project I was assigned.

Cons

Miromanaged by trainer, for the entire time I worked this project. Said trainer had no qualms about dressing people down in front of whole floor, loud enough for clients to hear while on calls!

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