Detractor Company - TSR Alorica Employee Review

2.0
Sep 14, 2017
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule no OT required despite of calls waiting compensated for PTO even if you were absent for some reason but it pays off from your leave credits

Cons

When enrolled in PiP due to bad performance they never implemented that rule back then but only now. Their employees are getting lesser in numbers and bad timing to get high call volume which many employees were termed and most of them resign to find a higher pay company

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2.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote/work from home makes it easy.

Cons

Bait and switch tactics from training to onboarding to on calls. Your trainer will promise you one thing, and when you're on calls, your manager will bring you back to reality. They use AI transcription software to QA calls and if you mumble something that might be off-color between calls and they catch it, you're gone. Also, my manager would not cater his advice to me when I was a new agent. It's a slog, and if you're a single parent, they will take advantage of you.

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