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      Alorica

      Engaged Employer

      Alorica reviews

      It was an okay company. - Customer Service Representative Alorica Employee Review

      3.0
      Nov 5, 2012
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are incentives here and there but nothing to get excited over.

      Cons

      The management team have no knowledge of the product itself. According to them they only focus on scheduling you for work , making sure your clocked in and out correctly, and making sure their team of their customer service agents numbers are high in terms of survey scores and issue resolutions percentage. It's also been known as a recycling center and are quick to fire people at times.

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      2.0
      Jul 5, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work from home.

      Cons

      Low pay , bonuses not paid on time, no raises, micro managed constantly, lay offs or reduced hours at any time. No proper training. Metric based. They don’t care about or or the customer.

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