Not worth the time. - Customer Service Representative Alorica Employee Review

1.0
Nov 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Laid back....... Nothing else just needed more words for this form to take.

Cons

No opportunity to make good money. Management will lie and tell you what you want to hear.

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2.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote/work from home makes it easy.

Cons

Bait and switch tactics from training to onboarding to on calls. Your trainer will promise you one thing, and when you're on calls, your manager will bring you back to reality. They use AI transcription software to QA calls and if you mumble something that might be off-color between calls and they catch it, you're gone. Also, my manager would not cater his advice to me when I was a new agent. It's a slog, and if you're a single parent, they will take advantage of you.

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