HORRIBLE TRAINING/INCONSISTENT STANDARD OPERATING PROCEDURES - BRC Legal Alorica Employee Review

1.0
Mar 28, 2019
Recommend
CEO approval
Business Outlook

Pros

Bonus up to $400 based off of metrics. Provide awards, and food for top performers. Provide award for and food for Veterans. The administration provides monthly events based on holidays to improve morale

Cons

Standard operating procedures are inefficient when working with legal documents. No one knows their job. Ask other teams how to do AG/Legal and get no assistance. No room for growth. People have been there for 13-16 years and still no retirement package. Requesting time off is horrible you have to provide 2 weeks in advance. If in training you can't miss time off or you will get fired. Training classes are a joke, they do not provide sufficient software or applications to practice before going on the floor for legal. 401 K is not worth it. HR can't answer questions and is vague. No one wants to help you. There are certain people in Legal that will not assist you in completing work. They look at you as if you are incompetent.

Explore other reviews about Alorica

4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent coworkers, great bonus structure, loved the project I was assigned.

Cons

Miromanaged by trainer, for the entire time I worked this project. Said trainer had no qualms about dressing people down in front of whole floor, loud enough for clients to hear while on calls!

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