Hmmmm ...love/hate - Customer Service Representative Alorica Employee Review

3.0
May 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Good training, good pay, incentives, some really nice people and nice HR

Cons

Clicky...If they don't like you, the drama will never end. Remember high school? Didn't expect it from team leaders, though

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2.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote/work from home makes it easy.

Cons

Bait and switch tactics from training to onboarding to on calls. Your trainer will promise you one thing, and when you're on calls, your manager will bring you back to reality. They use AI transcription software to QA calls and if you mumble something that might be off-color between calls and they catch it, you're gone. Also, my manager would not cater his advice to me when I was a new agent. It's a slog, and if you're a single parent, they will take advantage of you.

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