Valuable experience, good for short term - Anonymous employee Alorica Employee Review

3.0
May 24, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay, good bonuses, easy and simple tasks.

Cons

* Very stressful work: Customers can be abusive * Managerial positions pay at the same rate of entry level positions, bonuses considered * Wages are stagnant. There is no raise structure in place for the long term. * Very difficult to request time off due to PTO being slow to accrue, and limited availability of days that would be approved for time off. * The turnover rate of employees is astounding. The site constantly has people leaving and replaced with new hires. The qualifications of a number of people hired is often questionable.

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2.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote/work from home makes it easy.

Cons

Bait and switch tactics from training to onboarding to on calls. Your trainer will promise you one thing, and when you're on calls, your manager will bring you back to reality. They use AI transcription software to QA calls and if you mumble something that might be off-color between calls and they catch it, you're gone. Also, my manager would not cater his advice to me when I was a new agent. It's a slog, and if you're a single parent, they will take advantage of you.

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