Not a Healthy Environment - Customer Service Representative Alorica Employee Review

Absolutely inadequate training before being put on the floor to learn on the job, even though this cannot be in the best interests of employees, clients, or customers. Multiple-choice training quizzes that don't adequately assess learning and which often don't even have the correct answer available among the choices. Alorica will push you to meet an impossible set of goals, but the most urgently and consistently pushed is to keep call time short, even when faced with complex situations. In the name of security, Alorica puts in place a set of restrictions that make no sense, including the depersonalization of all spaces. Employees are not allowed to keep tissues or hand lotion at their work stations and the excuse given is security. The restrictions are not consistently applied, but whenever there is a breach of security, even when it is an electronic breach that has been dealt with, there will be sweeps to remove everything from the work area that is not seen as absolutely necessary to the job. Despite the intense focus on security for the company and client data, there is little care applied to the employees' needs. The so-called active shooter training is a set of slides intended for to help management design training, not intended to be the training. The building is a modified warehouse partitioned with cubicle-style walls. The result is a maze of hallways lines with lockers (for all the personal things you can't keep at your desk) and huge rooms filled with rows of cubicles. The results may be neat and orderly in their barren fashion, but there is little thought given to the physical or psychological well-being of the employees. Colds and respiratory illnesses are rampant and few employees have the financial wherewithal to take time off, especially since every instance of being even five minutes late is supposed to be offset by applying PTO against it, at least according to some (but not all) team leads. Beyond that, full-time employees are not even given national holidays, such as Independence Day or Labor Day, as paid holidays; if the client doesn't require employees to work on those days, employees can apply PTO against the unworked hours or treat them as unpaid time off, but they can't work the hours. Daily schedules are randomly assigned by a computer program, so everyone's natural rhythms are in a constant state of disruption.