Horrendous - Customer Service Representative Alorica Employee Review

1.0
Aug 15, 2013
Recommend
CEO approval
Business Outlook

Pros

Full-time. Mandatory overtime. Personal work station. Location.

Cons

Pto never approved. Made to work holidays & birthdays. Forced to come to work on days off. Management style is very unprofessional. At least once a week a car gets vandalized in the parking lot. Pay is minimum wage. High turnover rate. Insurance package is a joke. No employer offered incentives that makes working at Alorica desirable. Off the chart metrics are awarded with "extra 15 minute break coupons" that employees have a hard time getting approved.

Explore other reviews about Alorica

4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent coworkers, great bonus structure, loved the project I was assigned.

Cons

Miromanaged by trainer, for the entire time I worked this project. Said trainer had no qualms about dressing people down in front of whole floor, loud enough for clients to hear while on calls!

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