Downward Spiral - Technician Alorica Employee Review

3.0
Aug 23, 2013
Recommend
CEO approval
Business Outlook

Pros

During my tenure at Alorica, I was able to help customers and meet goals. There was a consistent opportunity to earn bonus pay, and overtime was in abundance at times.

Cons

Mandatory overtime during understaffed periods of high call volume. Disciplinary action if unable to meet mandatory overtime requirements even though the company gave insufficient notice for those of us with families and limited options for rearranging our home life to suit business needs.

Explore other reviews about Alorica

4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent coworkers, great bonus structure, loved the project I was assigned.

Cons

Miromanaged by trainer, for the entire time I worked this project. Said trainer had no qualms about dressing people down in front of whole floor, loud enough for clients to hear while on calls!

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