Aweful! Very unorganized and uncaring of their employees. - Service Tracker Alorica Employee Review

1.0
Oct 16, 2013
Recommend
CEO approval
Business Outlook

Pros

I have no pros for this company

Cons

uncaring, unorganized, they messed up our payroll/taxes, you had to be an accountant to make sure that you were getting the right amount of pay and taxes taken out and it seemed every payday was like that.

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2.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote/work from home makes it easy.

Cons

Bait and switch tactics from training to onboarding to on calls. Your trainer will promise you one thing, and when you're on calls, your manager will bring you back to reality. They use AI transcription software to QA calls and if you mumble something that might be off-color between calls and they catch it, you're gone. Also, my manager would not cater his advice to me when I was a new agent. It's a slog, and if you're a single parent, they will take advantage of you.

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