Tonya Kemper is the best trainer I have ever had, - Customer Service Representative Alorica Employee Review

4.0
Oct 19, 2013
Recommend
CEO approval
Business Outlook

Pros

One of the very few companies that promote from within. Lots of overtime available. Professional and friendly supervisors.

Cons

Wish pay was better and computers had more speed.

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2.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote/work from home makes it easy.

Cons

Bait and switch tactics from training to onboarding to on calls. Your trainer will promise you one thing, and when you're on calls, your manager will bring you back to reality. They use AI transcription software to QA calls and if you mumble something that might be off-color between calls and they catch it, you're gone. Also, my manager would not cater his advice to me when I was a new agent. It's a slog, and if you're a single parent, they will take advantage of you.

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