Good place for students. - Quality Assurance Agent Alorica Employee Review

3.0
Oct 21, 2013
Recommend
CEO approval
Business Outlook

Pros

Friendly staff, alright pay, and a little free time if you're lucky.

Cons

Management is a little crazy, but as long as you work it's fine.

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2.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote/work from home makes it easy.

Cons

Bait and switch tactics from training to onboarding to on calls. Your trainer will promise you one thing, and when you're on calls, your manager will bring you back to reality. They use AI transcription software to QA calls and if you mumble something that might be off-color between calls and they catch it, you're gone. Also, my manager would not cater his advice to me when I was a new agent. It's a slog, and if you're a single parent, they will take advantage of you.

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