So Disorganized - Pharmacy Help Desk Alorica Employee Review

2.0
Mar 12, 2020
Recommend
CEO approval
Business Outlook

Pros

Flexibility, many Shift Schedule options, easy interview process

Cons

Super disorganized, training is terrible. Basically in a classroom for two weeks to learn nothing about your actual job then only have 2 weeks to learn the whole system and know every answer to every questions. Also the trainers or floor walkers treat you like crap when asking for help. Only work here if you are in desperate need for a job.

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2.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote/work from home makes it easy.

Cons

Bait and switch tactics from training to onboarding to on calls. Your trainer will promise you one thing, and when you're on calls, your manager will bring you back to reality. They use AI transcription software to QA calls and if you mumble something that might be off-color between calls and they catch it, you're gone. Also, my manager would not cater his advice to me when I was a new agent. It's a slog, and if you're a single parent, they will take advantage of you.

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