Pros
The pros are highly variable depending on where you work, who you report to and what your job title is. Benefits aren't great, but could be worse. The managers I've worked with have taken work/life balance seriously, and there's a lot of flexibility in terms of getting your work done on your schedule.
Cons
There are a lot of things I could go into detail on here. The IT department is an absolute disorganized mess, and nothing works the way it's supposed to. Because of near-constant layoffs, hold times for the help desk (which you need often) are running in the 1.5-2 hour range. For corporate functions, there is no onboarding or training, no standardized procedures, and no real sense of who's in charge. The person who runs my team has never introduced himself to us or addressed us, in the almost 2.5 years he's been at the head. There is no semblance of corporate culture, because the company is sprawled out globally and constantly shutting down sites, offshoring staff and moving to work at home models. There are no raises, no bonuses, and no career growth support whatsoever. The biggest thing, though, is that we have an invisible CEO. Andy Lee does not talk to the company. He doesn't run town halls, or have updates about what's going on in the company, or address his employees in any way. Alorica has been falling apart for years. Revenue is dropping, thousands of employees are getting laid off, and no one knows what's happening. This is when the CEO of a company is supposed to step up and keep the employees confident, but we get nothing but radio silence. The rest of the C-suite follows his lead, also not speaking to anyone. In turn, every level of the organization gets the message that communication is not important, and the result is a company where nobody talks to anyone, nobody knows what's happening, and we're all just expecting to either get laid off or for the company to shut down completely. How are we supposed to stay motivated in an environment like that? It's a failure of leadership that comes straight from the top.