This job is horrible - Customer Service Representative Alorica Employee Review

1.0
May 19, 2020
Recommend
CEO approval
Business Outlook

Pros

There are no pros to working here better going anywhere else a fast food place is better than here

Cons

Everything about this place is horrible very distasteful atmosphere lack of class lack of morale and the company itself doesn’t care about the employees so everything that’s going on is really to be expected

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2.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote/work from home makes it easy.

Cons

Bait and switch tactics from training to onboarding to on calls. Your trainer will promise you one thing, and when you're on calls, your manager will bring you back to reality. They use AI transcription software to QA calls and if you mumble something that might be off-color between calls and they catch it, you're gone. Also, my manager would not cater his advice to me when I was a new agent. It's a slog, and if you're a single parent, they will take advantage of you.

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