2.0
Jun 3, 2020
Current employee, less than 1 year
Recommend
CEO approval
Business Outlook
Pros
Ability to work from home
Cons
Training is 10% training and 90% technical issues. They encourage Google as a primary resource for Samsung tech support agents. In one 8-hour training day, I spent one hour being trained and 7 hours waiting for other classmates to fix their issues. Very little support and communication when work-from-home tech issues arise. STILL waiting for my softphone to be fixed.