The best place to NOT be supported by trainers and management. - Customer Service Representative Alorica Employee Review

2.0
Jun 3, 2020
Recommend
CEO approval
Business Outlook

Pros

Ability to work from home

Cons

Training is 10% training and 90% technical issues. They encourage Google as a primary resource for Samsung tech support agents. In one 8-hour training day, I spent one hour being trained and 7 hours waiting for other classmates to fix their issues. Very little support and communication when work-from-home tech issues arise. STILL waiting for my softphone to be fixed.

Explore other reviews about Alorica

4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent coworkers, great bonus structure, loved the project I was assigned.

Cons

Miromanaged by trainer, for the entire time I worked this project. Said trainer had no qualms about dressing people down in front of whole floor, loud enough for clients to hear while on calls!

See reviews by: Helpful|Rating|Date|All