horrible training - Customer Service Representative Alorica Employee Review

3.0
Jul 1, 2020
Recommend
CEO approval
Business Outlook

Pros

full me position some health benefits

Cons

training for the retention department is terrible and you're expected to do well on the job even though you aren't taught what you're supposed to learn in training until you get on the phones. other than that the only thing that makes the job any good are your co-workers. i did not work there long so I can not give an in-depth review but this company has a strict no-phone policy which they fire people for and its ridiculous because the managers are always using the phones, in the 21st century its obnoxious and idiotic to ask an adult to completely turn off their phones during work.

Explore other reviews about Alorica

2.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote/work from home makes it easy.

Cons

Bait and switch tactics from training to onboarding to on calls. Your trainer will promise you one thing, and when you're on calls, your manager will bring you back to reality. They use AI transcription software to QA calls and if you mumble something that might be off-color between calls and they catch it, you're gone. Also, my manager would not cater his advice to me when I was a new agent. It's a slog, and if you're a single parent, they will take advantage of you.

See reviews by: Helpful|Rating|Date|All