Steer Clear - Customer Service Representative Alorica Employee Review

Nothing ever gets done management-wise. Password resets take weeks but they still expect you to be able to be able to help the customer without it. You’re only allowed to keep the customer on hold for a maximum of 5 minutes and then have to check in. Then imagine how angry the customer gets when you have to check in over a dozen times because it takes so long to get a hold of someone with the answer. You’re told you won’t get any angry customers but you’ll get a few a day and those customers will leave reviews which affects your paycheck. So good luck getting a bonus. If your sick with covid, good luck getting a hold of someone to find out what you need to do. Took 3 weeks before someone even called. Managers aren’t responsible for anything but they will hold you accountable for not knowing information they never trained you on. They say you can easily work your way up but the raise is pointless and you gotta wait for someone to quit cause they are dead-end jobs. You don’t get paid for lunch and they actually profit off the expensive food in the lunch room. They see the employees as cattle.