Help - Customer Service Representative Alorica Employee Review

Management was young and highly unprofessional especially during confilcts. They resolution to most issues was to speak to you as if they were on the streets of the ghetto with profane language. They told the employees any personal issues you had with trainers, other employees or things you would like to see change at the company to come to them in with confidence your conversations will private. One person made an compliant about an trainer and other employees who constantly disrupted our class. HR immediately told the name of the girl that did the complaint to the trainer and other employees which caused almost a fist fight to happen at work. There were multiple fist fights and almost fist fights because of the unprofessionalism the management and the overall hostile environment. The systems they use appeared outdated from 1997 and was to complex to use based on my 10 years of experience in Tech, customer service.