Decent checks, but STRESSful - Global Support Representative Alorica Employee Review

2.0
Nov 7, 2021
Recommend
CEO approval
Business Outlook

Pros

If they still do the monthly bonuses, I would say that and the promotion potential would be the only reasons I would encourage anyone to work in Alorica. If you keep your satisfaction percentages high, you can accumulate a lot of cash quickly.

Cons

Super stressful. Depending on what kind of call center you service for them, naturally customers can be horrendous. Corporate isn't very transparent. One incident in particular involved their systems being hacked for allegedly not paying someone their last check, which prompted us being herded to be informed that termination was on the table for speaking about the situation, we wouldn't get paid for the day we were locked out of the building due to the hacking, and that we may not get paid for (a week's worth of) overtime hours already worked. As a result of the backlash, we got pizza. Got to the point where I had to force myself to walk inside the building each morning.

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Alorica Response
4y
Thank you for the feedback. We are committed to creating an open and collaborative environment for all our employees, so we are disappointed to hear about some of your experiences.

Explore other reviews about Alorica

4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent coworkers, great bonus structure, loved the project I was assigned.

Cons

Miromanaged by trainer, for the entire time I worked this project. Said trainer had no qualms about dressing people down in front of whole floor, loud enough for clients to hear while on calls!

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