Customer Service Representative - Customer Service Representative Alorica Employee Review

1) monotonous- one spends each day doing the same thing, making the days drag 2) no leeway regarding time- one is marked tardy if he/she clocks in 1 minute behind schedule, even though it is often due to the time it takes for the computers to upload 3) Seemingly no assistance from the supervisors- even when a caller specifically requests to speak with a supervisor, a CSR has to practically force the call onto Supervisory staff. 4) Overly critical performance reviews- one can be docked performance points for something as simple as entitling his/her call notes incorrectly, or not documenting seemingly minor details