Pros
The only thing positive is the fact I no longer work for the pathetic company. I quit shortly after West was acquired.
Cons
Alorica's employee turnover rate is 3-4 times the industry average. California executive leadership and de-centralized business work flows is incompetent beyond belief. The company public relations to employees is laughable. Alorica leadership actually advertised to employees the national average 401(k) match was 4% and they were going to increase their match to 2.5% from 2%. Former West employees were getting 7% match. Executive leadership indicate they want best practices, best employees, and best results; however, they are intimidated by more experienced, best practice, quality employees who deliver results. Poor leadership, poor employee moral, poor compensation and benefits below market for non-executive employees, and poor client service define the culture of Alorica.