Customer/chat/email service: - Customer Service Representative (CSR) Alta Resources Employee Review

* Respond to customer phone calls, emails, and chat about information requests, order book upkeep, cancellations, orders, re-orders, claims, returns, exchanges, and item tracking. * Notify upper management of claims made and packages lost. * Send reminders to customers via email on their tracking numbers and order dates. * Respond to customers' general questions via chat as well. * Documenting caller's information and reason for the call into SharePoint. * Using Aiden and ACI worldwide software to track successful and declined payments.