Call Center Manager - Call Center Manager American Addiction Centers Employee Review

Accommodations Team Management support Schedule accommodations

Pay Transparency Raises Constant changes

I’ve worked with some great people here over the years. Most have moved on to great opportunities.

Short deadlines and a lot of change while also being short staffed due to turnover. Upper management is all remote while accountants still work a hybrid schedule. It used to make sense to have a hybrid schedule because the previous CEO, CFO, VP, etc. were all in office the same days as accountants and had meetings in person. Since upper management is all fully remote now, the accountants should be as well. Benefits such as PTO is allowed to accrue to 80 hours and then it stops accruing. 40 hours max can be carried over to the next year. No PTO payout when you leave. Previously you were until this year. Holidays you get off are 8 holidays you choose from a list and New Years is a fixed holiday. Used to be more holidays similar to banking holidays. Performance Reviews were in July 2025 and we won’t see the pay raise until March 2026. Pay raises don’t happen every year. The reviews are very long and drawn out.